PROBLEM/SITUATION: Customer service was abysmal at the Kansas Division of Vehicles, due largely to the paper records kept for identifying problem drivers and restricting driving privileges. SOLUTION: ...

Not so long ago, government agencies marveled at how well document imaging technology could eliminate filing cabinets, filing backlogs and problems with missing documents. But like a car without a ...

FileNet Corporation, the leading provider of Enterprise Content and Business Process Management solutions, and its partners are currently showcasing a range of advanced Enterprise Content Management ...

Johannesburg — A workflow strategy implemented by The IQ Business Group at Standard Bank of SA has won an international award. The strategy, using FileNET Panacon eProcess solutions, was implemented ...

Insurance companies are all about knowledge and information. They use this information for underwriting risks, managing agents, paying claims, administering policies, providing customer service, ...